Question 1

How do I know which service to book?

Accepted Answer

It is always suggested to start your skincare journey with a consultation so that your skin is properly assessed. From there, we can put together a treatment plan that will address all of your concerns.

Question 2

What is the best way to contact this facility?

Accepted Answer

While we may not always be available to answer phone calls, all voicemails, text messages, online inquiries, and/or emails will be answered by the end of the business day.

Question 3

How should I prepare for a consultation/1st facial?

Accepted Answer

To ensure that we have accurate information about your skins history/condition and your skin is treatment ready, we require the following:
 
1. Have a picture or list of ALL of the products you are currently using.
2. Fill out your client intake form prior to your appointment. This can be found in your client portal upon booking. 
3. Stop the use of any "active" skincare (retinol, salicylic, and glycolic) 3 days prior to appointment.
4. Avoid waxing the treated area 1 week prior and laser 2 weeks prior.
5. Avoid exfoliating, shaving or tweezing treated area 24-48 hours prior.
6. No accutane within past year.
7. Make sure your last facial or botox was more than 2 weeks ago.
8. Avoid tanning 1 week prior.

Question 4

When do I pay for my service?

Accepted Answer

Upon booking, we do require a card on file to reserve your appointment however you will not be charged until the end of your treatment.

Question 5

Do you have a cancellation policy?

Accepted Answer

Yes, we ask that you provide a 24 hour notice for all cancellations. Failure to give a 24 hour notice, will result in your card on file being charged 50% of the service price. No call/no shows will also be charged 50% of the service price. After your 1st no call/no show, you will be required to pay 100% of your service upon booking. In the event in which you do not show up for your appointment, you will not be refunded. After a 2nd no call/no show, you will no longer be able to book an appointment with us.

Question 6

If I am late with notice, will my service be extended?

Accepted Answer

Unfortunately, late arrivals will result in a reduced treatment time at full price. We regret that late arrivals will not receive an extension of scheduled appointment time. If you are more than 20 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation, in which the card on file will be charged 50% of the service. In special cases, and when our schedule permits, we may be able to accommodate a full appointment. This will be at our discretion and only with advanced notification of late arrival. We recognize the time of all of our clients and staff is valuable and have implemented this policy to ensure you receive the best and thorough service possible.

Question 7

What is your refund policy?

Accepted Answer

While we make every effort to make our customers as happy as possible, all service sales are final. There are no refunds on services rendered. 
 
As for products due to health regulations, only products that have been unopened and unused can be returned or exchanged, unless damaged or defective, within 7 days. We do our absolute best to provide a thorough skin analysis and learn your skin and history to recommend the best products for your skin. If by any chance the product caused an adverse reaction, store credit or exchange may be given. In such case, The client must consult with the treating esthetician prior to receiving a credit or exchange of the product. It is extremely important to be as accurate and honest when filling out your medical history form to avoid any adverse reactions from products and/or treatments.

Question 8

Do you offer gift cards?

Accepted Answer

Yes! Gift cards can be purchased here.(https://skinhanced.janeapp.com/online_gift_cards/new) Once purchased, an email will be sent to you with the virtual gift card. Gift cards purchased are non-refundable and do not expire.

Question 9

What COVID-19 health and safety protocols do you have in place?

Accepted Answer

Although mask restrictions have been lifted, during your entire service your service provider will continue to wear masks and change them out after each client. We want to assure you that we have strict daily protocols for cleaning and sanitizing our boutique as part of our regular operation and all tools used are disinfected with hospital grade solutions.  In addition, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, you will be required to reschedule your appointment.

Unique You.
Unique Care.

You deserve to feel special.

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Unique You. Unique Care.

You deserve to feel special.

Don't know where to start?

Book A Consultation

Subscribe to receive skin tips, updates and promotions!

Unique You.
Unique Care.